Privacy Policy

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Version 1.0 27/06/18

We take your security and privacy very seriously and we aim to make your experience with us entirely safe and problem free.

Please see our privacy policy below. 

This site is owned by Active Packaging Ltd (“Active”, “we” or “us”) whose registered office is at Unit A3, Omagh Business Complex, Gortrush Ind Estate, Omagh, BT78 5LU and our company registration number is NI 45581, and we are the ‘data controller’ of the personal information you provide to us.

We are committed to protecting and respecting your privacy when visiting our website and providing us with your personal information and this privacy policy statement summarises what personal details we may collect from you before, during or after you use our site and what we will do with them. You can contact us via the postal address above or via email at sales@active-pkg.com if you have any queries regarding this policy. 

We will review and update this Privacy Policy from time to time and all changes will be posted to this page.

This page was last updated on 27/06/18.

Our privacy policy

We are committed to protecting your personal privacy and, in accordance with relevant data protection laws, we uphold strict security procedures for the collection, storage, use and disclosure of your personal information. We have described below the personal information we may gather about you, the purposes we will hold it for and the limited categories of people to whom we may disclose it.

What information do we collect and how may we use it?

• All visitors to the site:

During your visit to our site, we will only collect personal information that you choose to provide, if for example you: contact us with an enquiry; register on the site; enter a competition or prize draw; request us to provide you with further information; post information to a public area of the site or take advantage of a promotion. 

If you share other people’s data with us, for example if you order on behalf of another company, you will need to check that company consents to you providing their information to us.

We may use the information held about you in the following ways:

• To administer any account you have with us

• To perform our contractual obligations to you

• To respond to your queries and requests

• To communicate with you

• To notify you of any changes to our services

• To ensure that the content of our site is presented in the most effective manner

• To provide you with the information, products and services requested from us

• To provide you with helpful information about our products or services

• To allow you to participate in interactive features of our service, should you choose to do so

• To administer competition entries and to notify winners

• Active Packaging market research

• To make improvements to the service we provide you

We also reserve the right to disclose your personal information where we are required to do so by law, and to assist in any disputes, claims or investigations relating to your account or contract with us, and to detect and prevent fraudulent transactions.

We may also use information about your visits to our site to enhance your visit and to create a general demographic profile of visitors.

E-mail correspondence with Active Packaging via our website and email addresses accessible through, or obtained from, this site may be recorded and/or monitored. By using these communication methods, you are consenting to the recording and/or monitoring of your emails and chats.

Telephone calls with Active Packaging at the numbers accessible through, or obtained from, this site may be monitored for training purposes. By using this communication method, you are consenting to the monitoring of your calls.  

Social Media

You may contact us or comment on our products and services through social media. The information we collect from social media and online sites sometimes includes personal information that has been put online and is publicly available. Please refer to the relevant social media sites for details of their own privacy policies on how they collect and share your personal data.

 How do we store and protect your data?

We take the security of your information seriously and we will endeavour to ensure that the personal information you submit to us is kept private and secure, and held in accordance with relevant laws. We use appropriate technical and organisational measures to protect your personal information. We protect your personal information using security measures such as encryption, access controls and physical security measures. 

We will not sell, rent or otherwise disclose the personal information you provide to us through the site to third parties (other than as listed below) unless we are required to do so by law.

Third parties who provide services on our behalf

We share your personal information with certain third parties who provide services on our behalf. They only have access to the personal information they need to perform those services. They are required to keep your personal information secure and confidential and may only use it as permitted by us in accordance with this Privacy Policy.

The third parties who provide services on our behalf fall into the following categories:

• Our partners providing logistics and external service support.

• Our partners or advisors for the purposes of completing or investigating a transaction with you

• Marketing agencies appointed to provide services to us

• The service providers operating this site on our behalf

• Social media platforms

• Accountants, auditors, law firms, payment processors, information technology support providers

• Advertising services, analytics services, content providers

The information we collect about you, is hosted and stored in the UK.

How long do we store your data?

We will not keep your data for longer than is necessary for the relevant purposes set out in this Privacy Policy. Where you have purchased a product or service from us, we will hold your relevant personal details to enable us to provide after-sale services and to administer the contract, including any relevant warranty. 

Your rights

Under the General Data Protection Regulation (GDPR) and The Data Protection Act 2018 (DPA) you have a number of rights with regard to your personal data. You have the right to request from us access to and rectification or erasure of your personal data, the right to restrict processing, object to processing as well as in certain circumstances the right to data portability. Please note we will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. 

Public areas

Any information you post on the public areas of the site (e.g. our forum) is accessible to and used by others and may result in unsolicited messages or other contact from others. You are advised to use caution when posting personal information about yourself in public areas of this site. 

No data collected from children

Our site is not directed at children and should not be accessed by them. We will not knowingly collect information from minors without their parent's or guardian's

Third Party Websites

From time to time our site may contain links to and from the websites of our partner networks, affiliates and other third party sites. If you visit any of these sites please note that they have their own privacy policies and you should check these before submitting any personal data. We cannot accept any responsibility or liability for these policies.